Customers may seek a mailed return for either defective or non-defective new items and may submit an exchange request.
Conditions and deadline
The request must be made within 30 calendar days after the delivery date. We consider defects, damage, wrong or incomplete shipments, and a significant difference from the description. A non-defective item can also be returned for changed preference or an incorrect selection if it remains new, unused, and in original condition. Applicable statutory rights are preserved.
Information for authorization
Contact danielteixeiragta2012@gmail.com before returning merchandise. Provide the order number, checkout email, and reason; add pictures or video for a problem item and keep its packaging and parts. Approval comes before mailing, and it includes confirmation of the accurate return address and process. Our listed mailing address is for correspondence and does not automatically serve as a returns warehouse.
Enclosed prepaid label
Every eligible return is mailed with the free prepaid label already included inside the package. Use it only after approval and according to the destination guidance we confirm; the related return postage is not the customer’s responsibility. If the label cannot be located, request assistance. Restocking fees are not assessed.
Outcome of the review
A replacement or exchange is subject to inventory. After a refund receives approval, we process and initiate it to the original payment method within 10 days. Posting by a bank or payment service may take more time.