This page gives quick guidance for mooncat purchases, shipping, and returns.
What merchandise is featured?
Shoppers can find nail colors, specialty finishes, sets, application supplies, and other complementary items in the current catalog.
When should an order arrive?
Preparation generally takes 1–2 business days after authorization, and estimated transit after dispatch takes 4–6 business days.
What types of returns are accepted?
Both defective and non-defective new merchandise can be reviewed within 30 calendar days after delivery. A product without a defect must remain unused and in original condition. Follow the Refund Policy before mailing.
Do you handle exchanges?
Yes; approval and inventory determine whether the requested replacement can be supplied.
Are return shipping and restocking charged?
No restocking fee is assessed, and the package already contains a free prepaid return label to use after authorization.
When does the refund process begin?
An approved amount is processed and initiated to its original payment method within 10 days, with later posting controlled by the financial provider.
How will I pay and receive tracking?
Select a method available at checkout. Carrier tracking is sent once it becomes available.
Where are support and data details?
Use Contact Us for assistance and the Privacy Policy for personal-information and cookie guidance.